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How To Recognize Spam/Phishing Emails & Keep Your Account Safe

Phishing scams are becoming more advanced, and we want to ensure you know how to recognize and avoid them.

What is a Phishing Email?

Phishing is a scam where cybercriminals send fake emails pretending to be from trusted companies. Their goal is to steal your personal information, such as usernames, passwords, and credit card details. These emails may look real but contain harmful links or attachments.

How to Spot a Phishing Email

Phishing emails often look like official messages, but you can spot them by checking the following:

1. Unfamiliar or Suspicious Requests

  • Emails claiming you received a new request from SafariBookings but you do not recognize the email address.

  • If you do not have a SafariBookings account, you should never receive a request from us.

  •  Links in this email should always lead to our sign-in page, or if you are already signed in, directly to the request details. 

2. Suspicious Links

  • Always check before clicking: Hover your mouse over any link (without clicking) to preview the real web address.

  • Official SafariOffice admin pages will always have "app.safarioffice.com" in the URL. If the URL looks strange or uses a different spelling, do not click it.

  • Do not enter your password on unknown websites.

3. Requests for Personal Information

  • SafariOffice will never ask for sensitive details (passwords, credit card info) via email.

  • If you need to change your settings, always sign in through our official website.

  • If you ever need to update your password or payment details, always go directly to app.safarioffice.com and sign in yourself.

4. Sender Email Address

  • SafariOffice emails will always come from addresses ending in @safarioffice.com.

  • Official emails come from:

    • [email protected]

    • [email protected]

    • [email protected]

    • Personal employee addresses from our domain.

  • Scammers often use addresses that look similar at a glance (e.g., [email protected] or [email protected]). Always check the full sender address.

5. Email System Warnings

  • Many email providers (like Gmail or Outlook) warn users about suspicious messages.

  • If you receive such a warning, proceed with caution.

How To Secure Your Account

Taking these security steps will keep your account safe.

1. Turn On Two-Factor Authentication (2FA)

  • Why it matters: 2FA adds a second lock to your account. When enabled, signing in requires both your password and a temporary verification code sent to your phone or authenticator app.

  • Even if a scammer tricks you into giving them your password, they still cannot log into your account without that second verification code.

  • You can turn on 2FA anytime inside your Account Settings.

2. Use a Strong, Unique Password

  • Avoid predictable passwords like your company name, 123456, or Safari2026.

  • Create a long password that combines uppercase and lowercase letters, numbers, and special symbols (or use a password manager to generate one).

  • Never reuse your SafariOffice password on other websites. If another site suffers a data leak, hackers will try that same password on your email and SafariOffice accounts.

3. Update Your Password Regularly

  • Get into the habit of changing your password every few months.

  • If anyone on your team leaves the business, update your shared login credentials immediately.

What to Do If You Receive a Suspicious Email

  1. Do not click any links or download attachments from unknown emails.

  2. Do not reply to suspicious emails.

  3. Verify with us – If you are unsure, forward the email to [email protected], and we will confirm its authenticity.

  4. Report the email – Use your email provider’s “Report Phishing” feature to help stop further attacks.

If You Think You’ve Been Scammed

If you entered your password on a suspicious link or think your account details were compromised:

  • Change your SafariOffice password immediately. If you reuse that password elsewhere, change it on those sites too.

  • Contact [email protected] so we can assist in securing your account.

By staying alert and following these steps, you can protect yourself and help prevent online scams. Stay safe!

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