Downgrading from SafariOffice PRO to the FREE plan removes access to premium features and reinstates specific system limits. In this article, you will learn exactly how this change affects your user management, content library, and daily workflows.
When your PRO subscription ends, SafariOffice automatically updates your user roles and billing structure.
SafariOffice will automatically change any staff members with the "Basic" user role to the "Normal" role.
Your first two users will always remain free. For larger teams, you must pay for the 11th user and any additional users. The free cap for 11+ users is only available on the PRO plan. If you have more than 11 users you will be prompted to pay for these additional users to keep access
Your custom Content Library will change to a limit of 5 custom items per category. This affects categories like Destinations, Accommodations, and Activities.
SafariOffice will only keep your 5 most used items open in each category. We will archive any additional custom items, making their content unavailable to update. Any content in existing Tour Templates and Quotes will remain but can’t be updated centrally anymore. You can Archive and Unarchive as you wish but never have more than 5 active items you can use per category.
You will no longer have manual control over your Request history settings. SafariOffice automatically manages your old requests to save space.
SafariOffice automatically archives any Requests with no activity for 30 days. If you do not restore these, we will permanently delete them 90 days after archiving.
You will no longer earn the 10% credit on your active add-on and user subscriptions.
Downgrading means you will lose access to several premium tools designed to streamline your workflow. Click the toggles below to view the specific feature limits.
Design and Media
You lose access to "Pro Styles" and its 500+ extra design options. You can no longer use custom YouTube or Vimeo links or video headers on your Digital Pages. Your chosen Design Style will revert to a related basic theme. Yuo can no longer add your own videos to content.
AI and Connectivity access
You will no longer have access to the AI Assistant for writing, translating, and drafting emails. Access to the SafariOffice API is also removed. Any connections will loose access.
Sales Workflow To-dos & Notifications
You lose access to the dedicated system for To-dos, Smart Sales Notifications, and Quick Actions.
Creation and Use Limits
SafariOffice will limit your creation capacity to a maximum of 1,000 Tour Templates and 10,000 Quotes per year
Support
Your support tier downgrades. You lose access to priority email support, one-on-one consultancy calls, and exclusive webinars.
For further optimization, or if you need help managing your team limits before downgrading, contact our Support Team.
